|Customers Testimonial of Kensington's Service
Kensington place great importance on customer service and customer satisfaction. Here are various testimonials written by recent clients.
Peter & Olivia - December 2012
"The journey of designing and building a dream house has been an exhilarating and ultimately rewarding process with the support of the Kensington team in Chiang Mai.
After a difficult start with another contractor and the basic structure completed, we asked Kensington to take over the project from our initial home builder. Knowing that this is not always an easy task, Kensington worked with us through the details of the architectural design, and quickly won our trust and confidence. The end result is wonderful.
Kensington showed patience with us, as we did not have all specs and drawings worked out in detail. Being on site every week we also changed plans on the go to make it exactly how we envisioned it. Kensington has been very helpful in providing ideas, and design suggestions based on their experience on previous projects. All together, it is a combination of their skills, quality of work, attitude and customer service, that we can recommend their services."
Belinda Ali Khan - Design/Build of The Villa Water Orchid
"Kensington are brilliant ! They are so kind and helpful. I was looking for a builder on my relocation from Dubai to Thailand. My plans were to build a small but exclusive boutique resort, catering for upscale clients and friends. A friend recommended Kensington. It was certainly a lucky break, as I was soon to find out how professional and helpful they were. They are proficient, honest and full of imaginative ideas. They have assisted with everything, provided a quality service and done exactly what they said they would do. I would definitely recommend them. They are very nice people and take very good care of their customers. I was in fact in Dubai when most of the construction was done, but they kept me regularly informed with digital images and updates. Just wonderful ! I wish more people were so easy to do business with ! Added to that I now have a resort that cost less than what its worth. So yes, I am very happy !"
Dieter and Walburga Altpass – Custom House Design/Build
"As experienced architects from Germany we have designed and built many homes ourselves. Kensington have done an excellent job both on architectural design and construction. It was very productive to use an architect who works for them and in addition have Kensington’s head of construction work closely with the architect at all times. It saves money, time and reduces problems. The Kensington team have put a huge amount of effort into our home and done everything possible to help us. Of course we were worried about not being in Thailand while the home was designed and built. We could not be there to oversee it. This is where Kensington really were fantastic.
All we had to do was come twice a year to have a look. They did all the rest and took great care of the project with the same care as if it was their own home. It was wonderful to have a house designed and built without having to be there. We communicated by e-mail and phone. We have only good words to speak of this company. Kensington have done a perfect job. We are very satisfied with our house, the way they performed and most importantly the decency with which they dealt with us at all times. They show constant commitment, and expertise. We will be very happy to give them the best recommendations to anyone wishing to design/build a home in Thailand. We would like to thank them for all their kind help."
Private House Design/Build Customer
" I am an expat who is married to a Thai lady; I have lived in Thailand for over 10 years. I know the prices here and know the industry pretty well. I wanted to find a competent and professional builder who had a good reputation, was as competitive as any other builder on price, but understood quality. A business colleague suggested I try Kensington. That turned out to be a blessing in disguise. Initially I checked out the web site and e-mailed them. I got an e-mail back within a few hours and met their MD next day. It was quick and easy. Chris was responsive, helpful and took all the stress out of it; knew what he was talking about and gave me total confidence in their abilities. Next they organised a meeting with their construction guys and within a week I was creating designs with their architect; who was considerably lower in price than all the others I contacted. He spoke good English and within 12 weeks we had completed plans.
"Kensington then gave me a free written quotation. I did in fact get two other quotes too; but I had already made my decision as I was not going to work with people who instilled no confidence in me. It turned out Kensington's price was in the middle but the lower quote company had replaced quality materials with cheap low end ones. Hence the price difference. It was obvious Kensington could not be beat on quality and value for money. Easy choice for me to make. From design, construction, installation of all my features such as pool Jacuzzi, sauna and so on; I would definitely use Kensington's services again. Nice lads, know what they are doing and do a great job for the price. A sound combination of European experience and eye for detail, along with Thai creative skills and hard work. Very pleased indeed. "
James Vanstone – Vanstone's Real Estate of London
"Kensington Company Limited has continually displayed all the hallmarks of a professional and highly respected construction company In Thailand. We have recommended clients to them and will continue to do so, due to the high levels of quality, customer service and integrity with which they conduct business. Vanstones is a real estate agency based in London and on an International level; we will only recommend those companies of the highest claibre. Recommendations are gained by a constant high standard of service that we believe to be unmatched in the particular industry. Kensington over the years have achieved this reputation through their constant application of the personal service to each and every customer. "
"A company that genuinely cares today is a rare commodity and one to be cherished. We certainly recommend them to anyone wishing to build a property in Thailand, particularly if they are looking for a quality of workmanship at the very best possible prices."
"On a lighter note, as Director of Vantsones I know only too well the Thailand property market, having lived there and worked within it. I am also married to a Thai citizen and when finally I come to retire we will assuredly be asking Kensington to build our retirement home. Keep the excellent work up Kensington !"